Refund policy

Most items may be returned in new, unused condition with original packaging within 30 days from date of purchase. Please note that although we offer "free shipping", it is not actually free for us to ship the item, therefore, any customer choice returns or returns due to shipping issues will incur a 20% restocking fee to cover our initial outgoing costs. We do not allow any returns after 30 days, no exceptions.

If an item is returned in a condition other than new (example full of hair, missing parts, without original packaging, dirty, used, not in original condition) we reserve the right to assess further reductions or refusal or return/refund. Please ensure items are returned in the same manner you received them. If an item arrives to you in a damaged manner due to the shipping process - you MUST maintain all original packaging, bubble wrap, and materials. The carrier WILL PICK UP THE COMPLETE PACKAGE - Do not throw any packaging away. Items must be returned to qualify for a refund.

NON RETURNABLE SANITARY ITEMS- All pet food & water bowls, litter boxes, pet beds and pet crates, or other "sanitary items" are not returnable once used or opened due to sanitary reasons. Grocery items and supplements (expiration dated foods) are only returnable unopened. No dog toys are returnable once opened/used under any circumstance. Destruction of ANY ITEM is not considered to be "defective", please monitor your pets, or inquire about items prior to purchase.

DEFECTIVE ITEMS - Per our authorized dealer status with certain manufacturers, the consumer must contact the manufacturer direct if you believe an item may be defective since they require an attempt to troubleshoot the problem before offering a replacement. At that time, the manufacturer will cover the cost of shipping you a new package or troubleshooting your current product. You may contact our office for manufacturer phone numbers.